Privacy

1. Scope of This Policy

This Privacy Policy applies to:

Visitors to our website
Individuals who contact us through the website
Clients who receive services from The New Pathway, LLC

This policy applies in addition to any Notice of Privacy Practices provided to clients under the Health Insurance Portability and Accountability Act (HIPAA).

2. Information We Collect

A. Personal Information

We may collect personal information you voluntarily provide, including:

Name
Email address
Phone number
General inquiry details

B. Protected Health Information (PHI)

If you become a client, we may collect health information necessary to provide services, including:

Intake forms and assessments
Session notes
Treatment plans
Billing and insurance information

PHI is collected and maintained in accordance with HIPAA and Maryland law.

C. Website & Technical Data

Our website may automatically collect limited technical information such as:

IP address
Browser type
Pages visited
Date and time of access

This data is used for website functionality, security, and analytics only.

3. How Information Is Used

Information collected may be used to:

Respond to inquiries
Provide and manage therapy services
Schedule appointments
Process payments and insurance claims
Comply with legal and ethical obligations
Improve website functionality

We do not sell, rent, or trade personal or health information.

4. Confidentiality & HIPAA Compliance

The New Pathway, LLC complies with HIPAA and applicable state privacy laws. Client information is kept confidential and disclosed only:

With written authorization
As required by law
To prevent serious harm to the client or others
For payment, treatment, and healthcare operations

Clients receive a separate HIPAA Notice of Privacy Practices upon initiation of services.

5. Website Communications

Submitting a contact form or sending an email does not establish a therapist–client relationship.

Please do not submit sensitive or confidential health information through website contact forms. Email communication may not be fully secure.

6. Telehealth & Electronic Communications

If telehealth services are provided:

Sessions are conducted through HIPAA-compliant platforms
Electronic records are securely stored
Clients are responsible for ensuring privacy on their end (private location, secure internet)

7. Cookies & Analytics

Our website may use cookies or analytics tools to improve user experience and website performance. Cookies do not collect personal health information.

You may disable cookies through your browser settings.

8. Third-Party Services

We may use third-party services (such as secure EHR systems, billing platforms, or telehealth software) that are HIPAA-compliant and contractually obligated to protect your information.

We are not responsible for the privacy practices of external websites linked from our site.

9. Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal and health information from unauthorized access, disclosure, or misuse.

Despite safeguards, no system can be guaranteed 100% secure.

10. Children’s Privacy

This website is not intended for children under 13 without parental involvement. We do not knowingly collect personal information from children through the website without appropriate consent.

11. Your Rights

Clients may have the right to:

Access their records
Request corrections
Request restrictions on disclosures
Receive an accounting of disclosures

These rights are outlined in the HIPAA Notice of Privacy Practices provided upon intake.

12. Changes to This Policy

The New Pathway, LLC reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

13. Contact Information

If you have questions about this Privacy Policy or your privacy rights, please contact:

The New Pathway, LLC

Email: Adrienne@thenewpathway.com

Phone: 410-575-3358